Returns & Exchanges

100% MONEY BACK GUARANTEE

We strive to ensure that you are completely satisfied with Rufus & Coco products by ensuring that they are rigorously (and safely) tested and meet the highest quality standards, paws down. This is why we stand behind our product range and offer a 100% Money Back Guarantee* on all products purchased through the Rufus & Coco website.

 If your product does not meet your expectations, follow these simple steps:

1. Try the product according to directions on pack.
2. If you are not completely satisfied for any reason just let us know by sending an email to hello@rufusandcoco.com.au and referencing your order number. In an effort to continuously improve and provide the highest quality products available on the market, we may contact you to discuss your experience using our products on your pet.
3. We will contact you to discuss if you would like a replacement or your money back. Please ensure you include a copy of your invoice and contact details. You will be issued with a returns authorisation and shipping information once your return is approved.

CONDITIONS

• The Money Back Guarantee applies only to the initial online order. Additional orders of the same product are excluded.
• No refunds or exchanges are available if it has been more than 30 days after the purchase date.
• If you would like to return a product that you bought from a retail store, please take it back to the store that you bought it from for a refund or exchange.
• 100% Money Back Guarantee covers the total amount paid for your order only. This excludes the cost of return shipping for exchanges and other returns which is at the customer’s expense and is non-refundable.
• 100% Money Back Guarantee only applies to orders delivered to Australian addresses. It does not apply to international purchases.

COLLARS & HARNESSES: SIZING / EXCHANGES

Not sure which size to purchase for your pet? Here are a couple of tips! Measure your pet's neck before you buy - every pet is different!

DOG COLLARS & LEAD

Collar	Width	Length Fit	Suits
Toy - Small	2 cm	28 - 43.5cm	Puppies, pugs, small terriers, miniatures, beagles, king charles etc.
Medium - Large	2.5 cm	41 - 64.3cm	Labradors, retrievers, collie, boxer, bulldog, cattle dog, vizsla, hounds, samoyed, english springer spaniel etc.
Lead	2 cm	20cm	All

 

SOFT MESH HARNESS

Collar (Size)	Neck size	Chest size	Suits
X-small (Toy)	27 cm	33 - 43cm	Fits miniature and toy breeds including puppies.
Small	36 cm	43 - 60cm	Fits small breeds, such as maltese.
Medium	40 cm	53 - 73cm	Fits medium breeds including staffordshire terrier, beagle.
Large	50 cm	64 - 90cm	Fits medium to large breeds including dalmation and labrodoodle.

 

If you do find that the collar does not fit your pet, and you have the packaging and collar in their original, untampered condition please contact us at hello@rufusandcoco.com.au to arrange an exchange.