Terms and Conditions
SHIPPING AND DELIVERY
How much does shipping cost?
Great news, if you make an order of $100 or more, shipping is free Australia-wide!
If your order is less than $100, due to the location of our warehouse, our shipping rates will vary by state.
For New South Wales, Victoria and the Australian Capital Territory, we have a flat shipping rate of $10.
For all other states and territories (Northern Territory, Queensland, South Australia, Tasmania and Western Australia), we have a flat shipping rate of $13.85.
How do I qualify for Free Shipping?
Simply make an order of $100 or more and you will automatically receive free shipping when you checkout.
How long will it take for my order to arrive?
Orders will generally arrive 1-5 business days after they’ve been dispatched depending on the destination. Delivery times may be subject to stock availability and public holidays.
Orders are typically dispatched within 24 hours of being placed. You will receive an email with a tracking code once your order leaves our warehouse.
What happens if my order does not arrive in the estimated time frame?
Please use our Live Chat feature or email email@example.com to contact our Customer Service team. Make sure to reference your order number so we can best help you.
100% MONEY BACK GUARANTEE
We strive to ensure that you are completely satisfied with Rufus & Coco products by ensuring that they are rigorously (and safely) tested and meet the highest quality standards, paws down. This is why we stand behind our product range and offer a 100% money-back guarantee* on all products purchased through the Rufus & Coco website.
If your product does not meet your expectations, follow these simple steps:
- Try the product according to the directions on the pack.
- If you are not completely satisfied for any reason just let us know by sending an email to firstname.lastname@example.org and referencing your order number. In an effort to continuously improve and provide the highest quality products available on the market, we may contact you to discuss your experience using our products on your pet.
- We will contact you to discuss if you would like a replacement or your money back. Please ensure you include a copy of your invoice and contact details. You will be issued with a returns authorisation and shipping information once your return is approved.
- The Money Back Guarantee applies only to the initial online order. Additional orders of the same product are excluded.
- Products must be returned with original packaging; this may include hardware covers and pouches.
- No refunds or exchanges are available if it has been more than 30 days after the purchase date.
- If you would like to return a product that you bought from a retail store, please take it back to the store that you bought it from for a refund or exchange.
- 100% Money Back Guarantee covers the total amount paid for your order only. This excludes the cost of return shipping for exchanges and other returns which is at the customer’s expense and is non-refundable.
- 100% Money Back Guarantee only applies to orders delivered to Australian addresses. It does not apply to international purchases.
Collars & Harnesses: Sizing/Exchanges
Not sure which size to purchase for your pet? Here are a couple of tips! Measure your pet's neck before you buy - every pet is different!
Dog collars & leads
|Toy - Small||2 cm||28 - 43.5cm||Puppies, pugs, small terriers, miniatures, beagles, king charles, Italian greyhounds, Cavoodles etc.|
|Medium - Large||2.5 cm||41 - 64.3cm||Labradors, retrievers, collie, boxer, bulldog, cattle dog, vizsla, hounds, samoyed, english springer spaniel etc.|
Soft mesh harness
|Collar (Size)||Neck size||Chest size||Suits|
|X-small (Toy)||27 cm||33 - 43cm||Fits miniature and toy breeds including puppies.|
|Small||36 cm||43 - 60cm||Fits small breeds, such as maltese, Italian greyhounds, and Cavoodles.|
|Medium||40 cm||53 - 73cm||Fits medium breeds including staffordshire terrier, beagle.|
|Large||50 cm||64 - 90cm||Fits medium to large breeds including dalmation and labrodoodle.|
If you do find that the collar does not fit your pet, and you have the packaging and collar in their original, untampered condition please contact us at email@example.com to arrange an exchange.
TERMS AND CONDITIONS
Rufus & Coco reserves the right to remove items from clearance or sale at any time.
Please note that if you have a bundle in your cart, you will not be able to redeem any other discounts or offers (including free shipping codes and automatic sitewide discounts) in the same transaction.
In the event that a product is listed at an incorrect price due to a typographical error or otherwise, Rufus & Coco reserves the right to refuse or cancel any orders placed for products listed at the incorrect price whether or not the order has been confirmed or your payment method has been charged. If your payment method has been charged, we will refund this amount.